Terms & Conditions

Payment

Purchases are to be paid for through the website using Paypal. You do not need to have a Paypal account for this - just a valid Debit or credit card.

If you would prefer to pay via cheque please get in touch to find out the next steps.

Shipping

Delivery within the U.K is charged at a flat rate of £2.75. For the rest of the world the charge is £4.75.

Most orders are shipped 1-3 working days after payment has been received. Please allow up to 7 days for shipment if your order is to be personalised. Shipping is via Royal Mail 1st class delivery and Royal Mail Airmail. Royal Mail 1st class aims to deliver within 1 day. Royal Mail Airmail is from 5 days.

Typically, U.K orders arrive within 3 working days of posting and to the U.S, the shipping time is around 10-14 working days.

If you would like your parcel to be tracked and signed for please select the Special Delivery/Airsure option. This will enable you to trace the location of your parcel with a guarantee of delivery before 1pm the next day within the U.K. Please note that these deliveries will require someone to sign for the parcel.

The above timescales for delivery are averages and some may arrive sooner, some a bit later. Items are considered lost after 2 weeks for the U.K and EU and 1 month for the rest of the world. In this instance a refund will be offered or the item will be shipped out again at the request of the customer. If the item does not arrive a 2nd time around then only a refund will be offered.

Gift Wrapping

All items will come gift boxed and arrive in heavy duty postage boxes to not only ensure items arrive safely but also straight through your letterbox. That way there's no need to wait in for your parcel or have to head out to collect from the sorting office!

Returns

Graceful Deviant offers a 14 day no-quibble money back guarantee. Just contact us first to arrange sending back your order - there may be something we can do to rectify the issue and help make you 100% satisfied.

For returns the initial cost of P&P is also refunded but does not include the cost of returning the item except for if the item arrives faulty.

Items must be returned unused and in the orignal packaging. Only then will an exchange or refund be offered.

Please note that earrings cannot be returned unless faulty for hygiene reasons. Custom orders are also not refunded or exchanged.

• U.K VAT is inclusive but please check individual countries sales tax and/or import duties prior to placing your order as you are responsible for paying these •

As per the U.K distance selling regulations our address is 22 Waterlily Apartment, Swindon, SN1 4GR, U.K and you can contact us by email at gracefuldeviant@yahoo.co.uk.